Shipping And Returns
Subject to availability and receipt of payment, requests will be processed and delivery time confirmed within 72 hours.
South Africa Only
- Free (Local: 2 days/Imported: 4-8 days)
- NB* Made-to-Order Parts take between 30-45 days to manufacture and ship!
Once your order has been shipped you will receive email or mobile notification of the shipping, and in some cases – with a tracking number.
- International rates will be calculated manually.
- Delays due to local strikes or customs are out of our hands.
*If your order is in-stock or supplied locally, and payment is cleared, it will be shipped immediately. You will receive a waybill number via email or phone – Track Your Order Here
There are strictly no refunds for correctly supplied parts!
Returns are only accepted for certain items. Please contact us to confirm before making a purchase. Please carefully review your order to ensure that you have selected the correct sizes, colors, specifications, etc.
If an item is eligible for exchange, it must be returned in its original condition, with the packaging and tags still attached.
The customer needs to contact us to arrange a return. Shipping costs on all returns are to be covered by the customer. If damaged products were shipped TrackRecon will gladly correct the mistake-free of charge.
NB* Cancellations of all orders not yet imported or shipped by TrackRecon or our distributors will carry a 7.5% handling fee.
If an item is on backorder or an order is delayed by our supplier, TrackRecon will notify you via email or phone.
In case an item is delayed you have the option to either wait, exchange the item for another item or cancel the order.
The EBC Brakes warranty covers defects in materials only. Warranty is for replacement of similar product or refund of purchase value only excluding all labour and ancillary charges such as vehicle towing, fitting, inconvenience, purchasing of other manufacturers products and is good for a period of twelve months from date of purchase or 16,000 kilometers of highway use. Proof of mileage will be required. Warranty is invalid if product is used for taxi/hire car, racing, rally, drifting, trackday experience driving, or any other form of competition.
There is absolutely no warranty on any EBC product for race use. Warranty does not cover brake noise or normal wear and tear. Some brake pad systems cause pads to wear faster than others. Drivers/users must assess the performance and durability of EBC Brakes products themselves if any EBC product is to be used in racing.
Automotive Disc Brake Rotors
No warranty is offered for brake vibration suffered after successfully completing bed-in or due to incorrect fitment. It is commonly known that accurate mounting and checking of runout on brake rotors is paramount at installation and, in spite of necessary warnings many installers still see fit to ignore this warning and make no effort whatsoever to check rotor runout.
This leads to brake vibration in the 3-5,000 kilometer lifetime period and is not a warrantable condition. The solution for vibration at this stage is to have the rotors skimmed or replaced, and to thoroughly clean the mounting flange on the vehicle and carefully check for runout before returning the vehicle to service use.
How to proceed with a warranty claim
A proof of purchase receipt showing the date of purchase and mileage installed, endorsed by an independent installer who fitted the parts or a store staff member who sold you the parts will be required to be returned with all of the products purchased.
In the event of a successful compensation award, we will refund the credit card that you used to buy the replacement parts in full or part depending on the nature of the claim. EBC Brakes/TrackRecon reserves the right to make full or partial compensation at its sole discretion depending upon the condition and mileage used of the returned suspect parts. For example, if you have used the product for several thousand miles and the defect is noticed, only a partial compensation may be offered.
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the TrackRecon FNB bank account, the details of which are provided at checkout, or on request.
Credit card transactions will be acquired for TrackRecon via Yoco
Customer details will be stored by TrackRecon separately from card details which are entered by the client on placing an order.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
This website is governed by the laws of South Africa and TrackRecon chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Companies that are parallel (‘grey’) importers are required by law to notify customers by means of disclosure on documentation, that they are not authorised by the manufacturer as an authorised distributor of the branded product and that the authorised South African distributor of these products is under no obligation to honour the manufacturers’ guarantees/warrantees or to provide after-sales service, and that the parallel importer will support and service those clients they supply.
TrackRecon is a parallel importer of certain products and an authorised dealer distributor of others – both of which are clearly defined in the relevant products description or documentation.